Service Types
Throughout the EMEA region there is an extensive network of more than 40 authorised service partners available.
Depending on the region, either exchange service, collect repair and return service or return to base service is available as a standard.
ES - Exchange Service
A refurbished buffer unit of the same or higher specifications is delivered to the customer and the Authorized Service Centre (ASC) arranges the collection of the customer’s faulty unit. The customer keeps the replacement unit. Sharp/NEC repairs and refurbishes the defect unit and re-uses it for other cases. Transportation costs – both ways – are covered by Sharp/NEC.
DOA - Dead-on-Arrival Service
A fabric new unit of the same or higher specifications is delivered to the customer and the ASC arranges the collection of the customer’s faulty unit. The customer keeps the replacement unit. Sharp/NEC repairs and refurbishes the defect unit and re-uses it for other cases. The transportation costs - both ways – are covered by Sharp/NEC.
Note: the DOA service is available within the first 15 days upon final customer date of purchase.
Service availability depends on the Service Region
CRR - Collect, Repair & Return Service
The Authorized Service Center (ASC) arranges the collection of the defect unit, repairs it and returns it to the customer once the repair is completed. Transportation costs – both ways – are covered by Sharp/NEC.
RTB - Return to Base Service
The customer brings – or sends – the unit to an Authorized Service Centre (ASC) on his behalf. The ASC repairs and returns it to the customer once the repair is completed. Costs for the return of the unit to the customer are covered by Sharp/NEC.
De-/Re-Install Service
De-/re-install service includes a next business day on-site visit by a qualified technician Upon evaluation of the fault, the technician will either repair the fault on-site or replace the product.
- Next business day service
- Delivery of swap unit to customer
- Onsite swapping by technician
- De-install defective unit
- Re-install the swap unit
- Functional test of the swap unit
- Collection of defective unit from customer
Service currently available in Italy, France, Spain Mainland, Portugal, Germany, Norway and United Kingdom. Further countries to follow.
On-Site Service
An On-Site Service is available for the Sharp/NEC large format displays. In case of a technical defect, a technician will be dispatched and repair the unit on location. If repair is not possible, the unit will be replaced.
Service availability depends on the Service Region.